Airport Service Quality (ASQ)

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 Airport Service Quality (ASQ) survey is the world-renowned and internationally established global benchmarking programme measuring passenger’s satisfaction, whilst they travel through an airport, conducted by the Airports Council International (ACI). ASQ Awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers.The ASQ programme provides the research tool and management information to better understand passengers’ views and what they want from an airport from the products and services standpoint.

https://www.pib.gov.in/PressReleasePage.aspx?PRID=1797219

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